Frequently asked questions

Q1: How do I place an order?
Click "Add to Cart" for items you want, then go to your cart and click "Checkout" to finalize the purchase.

Q2: Is my payment secure?
Yes, we use enterprise-grade encryption and 24/7 security monitoring to safeguard your data.

Q3: When will I receive my items?
Orders are processed within 1-3 business days. You’ll receive a shipping confirmation email once your package ships.

Q4: Can I track my order?
Yes, you’ll receive a tracking number via email after your order is shipped.

Q5: How are shipping fees determined?
Shipping costs are based on your delivery address and are shown during checkout.

Q6: Will all my items be shipped in one box?
For efficiency, items are usually shipped in separate packages.

Q7: What’s your return policy?
Free returns within 30 days (full refund) or store credit within 180 days. Refunds are processed within 10 business days.

Q8: What should I do with free gifts when returning items?
If the free gift no longer qualifies for the promotion, it must be returned. Otherwise, its cost will be deducted from your refund.

Q9: Can I modify my order after submission?
No changes are allowed after submission. Returns are the recommended solution.

Q10: How can I contact customer service?
Email eliasquinlan88512@hotmail.com or check our FAQ page for assistance.